1. Made-to-Order Jewellery

• All our jewellery is made-to-order, crafted only after you place your order.
• Because of this exclusivity, returns are limited to specific cases.

2. Eligible Returns

• Damaged or defective products.
• Wrong design, size, or type received.
• Manufacturing defects.

3. Non-Returnable Items

• Customized or personalized jewellery (engraving, bespoke sizing, special orders).
• Products that are worn, altered, or damaged after delivery.
• Items purchased during clearance or promotional sales.

4. Return Process

• Notify us within 48 hours of delivery with order details and clear photos of the issue.
• Our team will verify the claim and guide you through the return/exchange steps.
• Approved returns must be sent back in original packaging with all certificates (hallmark, diamond authenticity, etc.).

5. Refunds & Exchanges

• Refunds are processed within 7–10 business days after inspection.
• Exchanges will be crafted and delivered as per standard production timelines.
• Refunds are issued to the original payment method.

6. Real-Time Pricing Impact

• We follow a transparent, real-time pricing model; refunds are based on the market rate applicable on the purchase day.

7. Customer Assurance

• Honest pricing based on live market rates.
• Transparent return and exchange process.
• Dedicated support to assist you at every step.

For assistance, please contact our support team with your order ID.